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Instead of showing an empty screen, the system suggests the homes closest to your request and displays a match percentage. You can see which details do fit, for example budget and rooms, and what the main gap is, for example a different city or a different floor. When there is no relevant alternative, you can update your search or turn to Neta for help.

The requirements vary according to the property, the owner and the terms of the lease. Identification documents, proof of income and details of guarantors or securities may usually be required. In the digital process you will be shown the exact list relevant to the property, so you are not asked to send documents that are not required.

When digital signing is available for the property, you receive the lease for review and online signature. After signing, an orderly and accessible copy is kept, with no need to print, photograph and send pages on WhatsApp. Before signing it is important to read the lease and make sure all the agreed terms appear in it.

In addition to the rent there may be payments such as municipal tax, electricity, water, gas, building committee or management fees, depending on the property and the lease. On the property page and in the rental documents we present the known and verified information. The binding terms are those that appear in the signed lease, so it is recommended to review the breakdown of payments before signing.

Payment options are set according to the lease and the system active for the property. When digital payment is available, you can make or track the payment in the personal area and view the status and history in one place. This makes it easier to know what was paid, when it was paid and which documents or confirmations are available.

In the personal area you can see the status of the service call and the updates added to it. For example: the call was received, passed for inspection, a professional was scheduled or the handling was completed. The goal is to give the resident a clear picture and reduce the need to chase updates by phone.

Responsibility depends on the cause of the fault, on the lease and on the provisions of the law. In general, a defect that is not trivial and was not caused by unreasonable use is the landlord's responsibility, while damage caused by unreasonable use may be the tenant's responsibility. In any case the fault should be reported as soon as possible, and no material change should be made without coordination.

This information is general only and is not a substitute for legal advice. The lease and the binding provisions of the law prevail.

Open a call and mark that it is an urgent case, with a clear description and a photo when possible. If there is an immediate danger to a person or to property, the relevant emergency service should also be contacted. According to the law, for urgent defects that are the landlord's responsibility, the repair must be carried out within a reasonable time and no later than three days in the relevant cases.

This information is general only and is not a substitute for legal advice. The lease, the circumstances of the case and the binding provisions of the law prevail.

Towards the end of the rental period, the terms for continuing are examined with the property owner and in accordance with the existing lease. When digital renewal is available, you can receive the terms, review the documents and sign online. Renewal is not automatic, and it is subject to the agreement of the parties and to the terms that are approved.